FAQ

1. How to transport the machine?

– You can choose the shipping company on your own. Or use our forwarder, we will quote you the CIF price.

– If less than one container,we will choose LCL (less container load), it will be cost-efficiency. If you purchase two and above, we will use 20″, 40″ or HQ container according to the machines size.

2. What is the strength of your factory?

– Our factory has more than 500 skilled tachnical workers and most of them have over 10 years experience in this field. Besides, we have over 120 senior technical engineers.

3. What is the quality of the machine?

– Primapress is a mature brand in China. We have CE, ISO and SGS certification to prove our quality. We welcome your visit, seeing is believing.

4. Do you have ever sold machines to our country?

– Our machines have sold to over 50 countries. For specific areas, please contact us.

5. What is the MOQ or OEM?

– MOQ: 1 set. We accept OEM.

6. What is the payment term?

– T/T (30% advance payment, and 70% balance paid one week before shipment)

– L/C (100% L/C at sight), this should be negotiated first.

7. Do you have in stock?

– We always prepare stock for our clients. Contact us to learn more details.

8. What’s your delivery time?

– Normally 25 days.

9. How do you guarantee the quality?

– We guarantee you the quality of our machine (e.g. processing speed and working performance will be the same as the data of sample machine as well as your requirements). The contract will contain detailed technical data.

– We always arrange final testing of operation before shipment. The machine will be tested for a few days, and then use customer’s materials to test its performance. After we confirmed there is no problems of the machine, then the shipments will be arranged.

– We provide the machine for 3 year warranty. Flexible extended warranties can be offered as agreed.